- Order Outside United States
- Customs Duties and Taxes
- Customs (prohibited products/ingredients)
- Refund Policy on Orders Seized by Customs
- Shipping Methods
- Estimated Transit Time
- Shipping Disclaimers
- Shipping Charge
- Delivery Attempts
- Leaving Signed Notes
- P.O. Boxes and APO/FPO
- We accept the following credit cards: Visa, MasterCard, American Express, Discover, UnionPay, and Alipay.
For Credit Card Purchases
- Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
- We never bill for credit card service fees.
- For international Credit Card orders, please fill out the Credit Card Authorization Formand fax to us at 1-919-469-0208. Your order will NOT be processed until we have your signed authorization form.
- You can be confident that your personal and account information is secure at DailyVita.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information.
- DailyVita.com will not bill you until your products, including backordered items, are actually shipped.
For Check/Money Order Purchases
Simply place an online order, then mail your check or money order payable to DailyVita.com with a printed copy of your order confirmation email to:
Attn: Billing Dept
1013 Investment Blvd
Apex, NC 27502
We will process your order within next business day after we receive your money order or cashier's check.
*Note: A 7 Day Check Clearing Period will apply for all orders paid with check or money order.
Order Outside United States
We accept orders from countries all over the world. If shipping to your country is not being calculated with our shipping estimate tool, please contact us via email or phone for a firm quote.
Customs Duties and Taxes
Due to import prohibitions, we may not be able to ship to your specific country. Some countries may require various types of import licenses. We will not knowingly ship any product to any country that may require any type of license. Please check with the destination's local authorities to determine if an import license is needed before ordering from us.
All customs duties, taxes or other fees are the sole responsibility of the purchaser. We will not be held responsible or liable for any problems that result at your local customs office. We do not collect any duties or taxes from you, and do not know how much they will cost you. Please check with the destination country's customs services.
Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you refuse to pay your local duty or tax and the carrier bills us for the unpaid charges, we will re-charge you for the applicable amount. Failure to pay customs duties and taxes may also jeopardize or terminate your ability to place future orders. If you are unsure of your country's import policies, please check with them before ordering.
Customs (prohibited products/ingredients)
Please check with destination country's customs service for information on quantity restrictions and prohibited ingredients. We take no responsibility for items not cleared by customs or confiscated by them. The following list may be helpful in determining which products you should avoid ordering. However, this list is not complete and is not to be relied upon. Use it only a guideline. We update it periodically as a result of our own experience.
- Ephedra, Ma-Huang, Ephedrine: (prohibited for import):
- DHEA (prohibited for import):
England, Germany, France, Australia, Austria, Canada, Denmark, Ireland, Israel, Congo, Korea, Netherlands, Norway, Sweden, Switzerland, & South Africa.
- KAVA KAVA (prohibited for import):
England, Germany, Australia, Switzerland.
- MELATONIN (prohibited for import):
England, Germany, Australia, Austria, Belgium, Iceland, South Africa.
- 5-HTP (prohibited for import):
Germany, Australia, Austria, Italy.
Refund Policy on Orders Seized by Customs
- if your package (order) is seized at your local customs office, no refund will be given.
- If your package (order) is returned back to us from customs, we will refund you the product cost, excluding shipping charges and a 20% restocking fee.
We make every effort to ship all in-stock orders received on weekdays by 12:00PM EST on the same day. All other in-stock orders will be shipped within the next business day. You can choose the following shipping methods:
For orders within the continental United States
- Standard Shipping via FedEx Ground or USPS
- FedEx Next Day
- FedEx 2nd Day
- USPS Priority Mail
Orders to Post Office boxes, APO, FPO, Puerto Rico, the U.S. Virgin Islands, Alaska, Hawaii
- USPS First Class
- USPS Priority Mail
Orders outside United States
- USPS First Class
- USPS Priority Mail
- USPS Express Mail(EMS)
EU Importer of Record
The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes DailyVita LLC. to import the goods on his behalf. Further, the consignee/buyer agrees that DailyVita LLC. may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Estimated Transit Time
The time you receive your order depends on the level of service you select. By choosing ground service, please check here to get the transit time of your order.
- Upgrading to Next Day does not mean you will get your order the next day. Upgrading to Next Day or 2nd Day does not change how long it takes us to assemble and ship your order--it only reduces the travel time after the package leaves our warehouse. For example, an order that upgraded to Next Day will usually leave our warehouse on the same or 2nd business day and reach you on the 2nd or 3rd business day.
- We offer United States Postal Service(USPS), FedEx. We reserve the rights to select the shipping method and carriers to meet your requirement.
- Next Day and 2nd Day service may not be available in all locations, please refer to www.Fedex.com before you choose such shipping methods for your particular city.
- All days listed in shipping method are estimated days provided by our carriers. Although DailyVita will ship all in stock orders out within the next business day, DailyVita cannot guarantee packages will arrive within that estimated timeline. if you have any questions regarding the delivery time, please contact us or the carrier you selected for detail before placing your order.
- DailyVita.com is not responsible for shipments which are delayed due to causes beyond the control of our carriers, including, but not limited to the following: Acts of God, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters.
We offer FREE standard shipping services on all orders within the United States.* (*All offers valid while supplies last and are for ground service only. Saturday delivery is not available in all locations. Other limitations apply. Orders shipped to NC are subject to state and local sales tax, as applicable. DailyVita.com does not deliver on Sunday or major holidays. Overnight Delivery is not available in all locations, including remote areas such as Hawaii and Alaska.)
Just for your assurance before you fill out the customer information and payment information the shipping charge will appear on the page. DailyVita.com automatically computes and displays shipping charges whenever you select to check out. You will know the exact amount of shipping cost to your purchase before you actually need to submit your payment information. There will be no "Hidden" charges.
FedEx will make two attempts to deliver your merchandise and will leave a door hanger notifying you of the attempt. If the package is undeliverable after two attempts, the product will be returned to our warehouse. You will be credited for the price of the item, but you will not be credited for any shipping and handling charges you may have been charged. If you refuse delivery, a credit will be issued for the price of the product but not for shipping charges (if applicable). All returned packages will be considered customer returns. Please look at return information section below for more detail. All credits will be applied to the payment method in the original order.
By leaving a signed note giving FedEx permission to leave a package at the door, you have relinquished DailyVita and FedEx of any and all responsibility for loss or damage.
Our standard shipping rate does not apply to orders shipping to P.O.Box or APO/FPO addresses. Please provide an alternative street address in the shipping information fields. Please contact us for detail shipping rate if you wished to ship to P.O.Box or APO/FPO addresses. If you still have the P.O. Box listed in the "ship to" address it will automatically default to the postal service. And your order will be on hold until we get the shipping price adjusted. You must make sure you delete any reference to the P.O. or APO address from the shipping field. We can ship to APO/FPO addresses using U.S. Postal Service Registered Mail. Missing orders can only be traced after 15 business days from the ship date. Replacement orders or credit for damaged or missing orders will not be issued until the US Postal Service has approved the claim; the claims process could take as long as 4 - 6 weeks. The U.S. Postal Service imposes weight and size limitations on shipments to some locations. Please consult your local postal office for more information.
Products sold by DailyVita.com are covered by a 30 Day Money Back Guarantee unless otherwise stated.
Orders which have not been shipped can be cancelled (via E-mail) for a full refund (including shipping). If you plan on canceling, please let us know ASAP since we do process orders as soon as we can (in general before 12PM EST). Orders already shipped cannot be cancelled mid-transit. We cannot recall items already shipped out of our warehouse. All orders that are undeliverable/returned (due to bad address or no one to receive the package) will be refunded minus a 20% restocking fee and original shipping costs.
NO RETURN or Credit after 30 days of purchase.
NO RETURN for clearance items.
All returns covered under our 30-day Money Back Guarantee are subject to the following condition:
- All returns must be send out no later than 30 days from the date of the purchase.
- All products must be returned in “sellable” condition in order to receive full credit. Products must be sealed, unopened, and in original packaging.
- All returns must be shipped freight prepaid.
- All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products.
- In the event of returning a Free Shipping Item, there is a mandatory minimum of $7.95 deduction off your total refund.
- Refunds will be issued within 5-7 days upon receipt of the returned product.
Return reason: In the event you received the wrong merchandise
- In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items you ordered. If that has happened, please contact us immediately so we can send you a prepaid return label to have the incorrect item(s) returned back to us at our expense.
- No restocking fee, full exchange or refund.
Return reason: Received the correct product(s) but simply not satisfied with the item.
- All returns must be shipped at buyer's cost.
- Original and return shipping costs are not refundable.
- All products must be returned in "sellable" condition in order to receive credit. Products must be sealed, unopened, and in original packaging.
Return reason: Received the correct product(s), opened the product, and did not like the flavor or was not effective to you.
- Return is unacceptable.
All approved returns must be shipped to:
1013 Investment Blvd
Apex, NC 27502
Include a copy of your DailyVita.com invoice in your return package along with the returned merchandise. Please send the package to us via a delivery confirmation. We are not responsible for merchandise lost in the mail.
To get more help on return issues, please contact us at: